Application of Servermania SLA
For purposes of these Server Mania SLAs, the following terms have the meanings set forth below: * "Base Monthly Service Fee" consists solely of the base monthly fee paid by Customer for the affected Server Mania service and excludes all other fees which might be charged to Customer, including, by way of example and not limitation, set-up fees, fees for local loop, space rental fees, charges for additional services such as managed services, incremental bandwidth usage or hard drives beyond that which is available without additional charge under standard rates, hourly support, and other types of optional additional services.
Availability:
100% Service Uptime Guarantee. Do to our extensive network infrastructure, Server Mania can provide its customers with a 100% Network Uptime Guarantee. In the event that any service does not experience 100% uptime in a given month, Server Mania will credit 5% of customer's base monthly service fee for the first hour of downtime and subsequently an additional 5% for each hour of downtime thereafter with a maximum of an 80% refund. Any emergency scheduled downtime taken by will not apply towards this downtime calculation, nor to the credit calculation. This guarantee applies to our network uptime and not to any hardware, software or services running on a customer's server.
CloudWAF experts are standing by to help advise with your configurations.
Address: 429 Desoto Street, Alexandria, LA, United States
Phone: (318) 290-8674 , +1 (318) 290-8674
Email:s[@]freewaf.com
Fully Managed Web Application Security Service
24x7 fully managed service, assuming full responsibility for configuring and updating security policies as well as detecting, alerting and mitigating attacks.
Business Hours:Monday - Friday 9am to 5pm
ticket: http://support.freewaf.com